DELIGHTED staff are celebrating after the healthcare watchdog gave it a glowing report highlighting its ‘exceptional culture of continuous improvement’.
Spring Gardens Group Medical Centre, Spring Gardens, has received a Good rating in its latest report, after the Care Quality Commission inspected the centre between March 3 and March 10.
The CQC report said: “Spring Gardens delivers service to over 20,000 patients.
“The practice covers some of the more deprived areas in Worcester, including a hostel and day service for homeless people, and a large hotel for asylum seekers.
“The service had a good learning culture and people could raise concerns. Leaders investigated incidents thoroughly and learning was shared with staff.
“There was an exceptional culture of continuous improvement with staff given time and resources to try innovative ideas and undertake research projects which benefited people using the practice and the wider local community.”
The CQC report stated that in the five key areas it bases its inspection on, Safe, Effective, Caring, Responsive, and Well-led, the practice was graded as Good.
The medical centre scored good or outstanding scores in all sub areas.
However, infection prevention and control at the centre requires improvement.
A spokesperson for Spring Gardens Medical Centre said: “We are pleased to have passed with strong ‘Good’ score for all areas.
“CQC congratulated our whole team, particularly on our ‘caring’ and ‘responsive’ areas’, for which these areas highlighted our strong nursing team, showcasing their outstanding work in addressing inequalities.
“There were also mentions of praise for the way we support patients with autism, our medication management, use of audits and reaudits, and the enthusiastic patient participation group who kindly supported us on the day, and to whom we would like to extend our thanks.”
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The report said that some hand soap dispensers had not been replaced, several bins in clinical areas had no lids, and one external clinical waste been had no lock, which allowed members of the public to access it.
A spokesperson said: “Inspections regularly highlight areas of improvement, which led to CQC asking the Practice to upgrade waste bins to pedal-type, standardise the soap dispensers, and lock a clinical bin.
“All of CQC’s suggestions were attended to at the time of the inspection, so we are very satisfied with a positive outcome of our visit.
“We would like to thank our whole team and our patients for their continued support.”
