A UK travel company offering flights and holiday packages to destinations around the world has ceased trading.
Trav Expert Limited (Ltd), based in Hounslow (London), traded under the names Best4trips, Travel Crew, and Air Waay.
The travel company offered flights and holiday packages to destinations around the world, including:
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Trav Expert Limited ceases trading putting flights and holidays at risk
Trav Expert Ltd ceased trading as an ATOL holder on May 21.
Air Travel Organiser’s Licence (ATOL) is a government-backed financial protection scheme, run and managed by the UK Civil Aviation Authority (CAA), that all tour companies in the UK are required to have.
ATOL guarantees customers receive refunds if a company collapses.
A company fails as an ATOL holder if it has entered insolvency in the past six months and can’t meet its obligations to consumers, the ATOL website explains.
ATOL has warned anyone who has booked flights or holidays with any of the three companies associated with Trav Expert Ltd to check their ATOL certificate and the type of their booking on its claims information page.
It continues: “Bookings sold as accommodation only, non-flight Packages & cruise only bookings, which do not include a flight element, are not covered by the ATOL scheme.”
In this instance, travellers are urged to contact their travel insurance provider or card issuer for assistance.
If the name listed on your certificate is not Trav Expert Limited, contact the ATOL holder shown.
Despite no longer being an ATOL holder, Trav Expert Ltd remains ‘active’ on Companies House.
The company has been contacted for comment.
Who can claim a refund?
Travellers affected by Trav Expert Ltd ceasing trading as an ATOL holder can claim refunds if they meet certain criteria.
ATOL-protected packages with Trav Expert Limited (due to travel after May 21)
Travellers who booked ATOL-protected packages with Trav Expert Limited for trips after May 21, 2026, and have already received their flight tickets should first contact the airline to confirm whether their bookings remain valid.
If the airline confirms the tickets are valid, customers have two options:
ATOL warned that services, including accommodation and transfers, may not have been paid for by Trav Expert Ltd, and travellers could be required to rebook and pay for them directly.
The scheme advised confirming all costs with suppliers before travelling.
ATOL also said: “If you choose to travel and use your valid flight, you are not protected under The Package Travel and Linked Travel Arrangements Regulations 2018 as your package travel provider has ceased to trade.
“You will therefore be responsible for any risks arising from each individual element of your trip which would have previously been protected.”
Those who paid Trav Expert Limited directly by credit card, even in part, are not eligible to claim a refund from ATOL.
Instead, they must make a claim through their credit card issuer under Section 75 of the Consumer Credit Act 1974.
Credit card providers are responsible for refunding customers up to the entire amount paid, including payments made by cheque, cash, debit card, or charge card.
ATOL-protected flight-only bookings with Trav Expert Limited (due to travel after May 21)
For ATOL-protected flight-only bookings without issued flight tickets, refunds are available through ATOL if payment was not made by credit card and you have been issued with an ATOL Certificate.
Customers who have e-tickets or scheduled flight tickets should confirm validity with the airline, as these are expected to remain valid for travel.
If the airline confirms the ticket is valid, customers are not eligible for an ATOL refund and should still be able to travel.
Cancelled ATOL bookings (before May 21)
For customers still awaiting refunds for cancelled ATOL bookings made before May 21, 2026, claims can be submitted through ATOL, provided payment was not made by credit card.
In all cases where a credit card was used for payment, they must make a claim through their issuer.
Travellers are reminded to keep all original booking confirmations, ATOL certificates, and payment evidence, as these may be required to support their claims at a later stage.
Claims made to ATOL must be made by May 20, 2027.
Other UK travel companies that have closed in 2026
Four other UK travel companies have already closed in 2026:
Luxury UK holiday company Salamander Voyages also shut down in April after entering administration.
Meanwhile, four UK airlines have fallen into administration or liquidation already this year:
Have you booked flights or a holiday through Trav Expert Ltd (Best4trips, Travel Crew, or Air Waay) recently? Let us know in the comments below.