EIGHT areas in Worcestershire will be affected by major changes to the UK’s phone and broadband network.
Openreach announced the updates as part of a nationwide shift from old copper lines to full fibre broadband, as the UK moves toward digital phone services.
This will eventually affect landline users.
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Bryn Thompson, director at Phonely, said: “It’s understandable that people may see their area named in an announcement like this and worry that their home phone is going to stop working.
“But that’s not what this means.
“The November 2027 changes are about restricting new orders for older services where full fibre is available, not suddenly disconnecting everyone’s existing phone line.
“There is also the wider landline switch-off happening in January 2027, which is why it’s important that people understand the difference.”
What areas in Worcestershire have been affected?
The affected areas include:
Openreach plans to stop accepting new orders for certain older copper-based phone and broadband services from November 4, 2027, at properties in these areas where full fibre broadband is available.
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In simple terms, this means that if someone moves home, changes provider or orders a new service, they may be offered a newer connection rather than a traditional copper-based one.
Existing services will not be immediately cut off.
The move is separate from the national analogue landline switch-off, scheduled for January 31, 2027.
After that date, all phone calls will be carried over digital networks rather than the old analogue system.
For most users, this means plugging their phone into their broadband router, often using a small adapter.
Mr Thompson said: “For most households, moving to a digital landline can be relatively straightforward.
“You can usually keep your existing phone number and continue using the same telephone.
“However, digital landlines work differently during a power cut, so anyone who depends on their home phone should ask their provider about backup options.
“Our advice is not to panic or rush into changing provider.
“Simply check whether your phone service is already digital and ask your provider what, if anything, you need to do.”
What should I do? I have a landline and live in one of the named Worcestershire areas.
Phonely recommends that residents check whether their phone line is already digital, ask about keeping their current phone and number, and confirm if any action is needed.
They should also check that personal alarms and other connected equipment are compatible with digital lines, and ask their provider about backup options in case of a power cut.
