A COUNCIL is using artificial intelligence to speed up bus pass applications and improve efficiency.
Worcestershire County Council’s new AI system is part of wider efforts to streamline routine administrative tasks.
The technology now reviews documents submitted for concessionary bus pass requests, flagging issues before an application reaches a staff member.
Common problems such as incorrect photographs, proof of address documents or dates of birth can now be identified and corrected earlier in the process, the authority says.
Adam Kent, deputy leader and cabinet member for corporate services, said: “Artificial intelligence is helping us make our services more efficient, reducing unnecessary administration and allowing our staff to spend more time focusing on the people who need our support.
“We will be accelerating our use of to improve the experience for residents, speed up processes and deliver better value for taxpayers.
“We’re focused on using AI where it can solve real challenges and make a practical difference, helping us modernise services while maintaining the high standards residents rightly expect.”
The Bus Pass AI Agent has processed nearly 2,500 applications and checked almost 7,500 uploaded documents in its first eight months of operation.
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The system flagged hundreds of potential errors, helping residents address problems early and reducing repeat contact with the council.
AI now joins more than 100 digital tools already in use across the council.
Staff continue to have the final say on every application, and the council says strong governance and safeguards are in place to ensure responsible use of the technology.
A council spokesperson said: “As part of its wider digital programme, Worcestershire County Council will continue to explore opportunities to use AI and other technologies to improve services, increase efficiency and make the best use of public money.”